FAQ

Thank you for choosing Dubai Electricals. Below, you’ll find answers to common questions to ensure a smooth shopping experience.

Product Information:

Q: Where can I find detailed product information?

A: Product details are available on the product and collection pages. For any confusion, contact our support team.

Ordering Process:

Q: Can I cancel my order?

A: Yes, you can cancel your order before it’s dispatched. Once shipped, cancellation is not allowed.

Payment Options:

Q: What payment options are available?

A: We accept Stripe payments and Cash on Delivery. Check our Payment Policy for details.

Shipping and Delivery:

Q: What are the shipping options and delivery times?

A: We offer standard shipping with a delivery time of 2-3 days. Track orders via email or on the order tracking page. Currently, we do not ship internationally.

Returns and Exchanges:

Q: What is your return policy?

A: We have a 30-day return and refund policy. Contact our support team for returns or exchanges. Refunds are processed in 5-7 days.

 Account Management:

Q: How can I create an account?

A: Account creation details are available via WordPress. Enjoy benefits and manage your account settings.

Promotions and Discounts:

Q: How can I use promo codes?

A: Enter promo codes during checkout. Eligibility for discounts and loyalty programs can change at any time.

Customer Support:

Q: How can I contact customer support?

A: Reach us through email, chat support, or phone call support. We operate Monday to Saturday, 11:00 AM to 10:00 PM. Typical response time is 24 hours.

Technical Issues:

Q: How to report website issues?

A: Fill out the form to report problems. Check browser compatibility for optimal experience.

Privacy and Security:

Q: How is customer information used and protected?

A: Learn about our data privacy policy on our Policy Page. Your information is handled with care and security.

If you have any specific questions or concerns not addressed here, feel free to contact our support team. We appreciate your trust in Dubai Electricals.